Communication and time

How do we develop a healthy patient-provider relationship? Apologies for stating the obvious, but communication and time are essential.

A mentor once told me that patients are most likely to receive treatment recommendations as new patients after changing offices. Why? As natural problem-solvers, dentists are trained to look for things they can fix. When a dentist is unfamiliar with a patient’s mouth, they may recommend fixing an issue that a previous dentist was monitoring. Rather than a matter of right or wrong, it’s usually a difference of opinion or history with the patient.

There are instances when a problem and its solution are apparent, and immediate treatment is needed. But issues like receding gums, cracks, and worn-out fillings are problematic to varying degrees. In these instances, recommendations are nuanced and influenced by the dentist’s experiences, feedback from their hygienists (who often know your teeth more intimately), and their understanding of patients’ goals.

Here’s the thing about good communication (and trust) - they develop over time. Surprising, I know! It’s okay to ask whether treatment should be done immediately or if it can be addressed later. Share your concerns and relevant experiences. Good communication is a two-way street that can have its hiccups, but giving it time leads to a more satisfying outcome for both parties.